consumer protection

Areas of consumer protection the 2003 law aims to provide greater consumer protection by establishing special state structures for its protection. The latter is recognized the right to appeal to consumer associations, the People’s Advocate or in court when his rights are violated by producers. The development of the market economy, the signing of free trade with many countries in the region, private property and numerous investments in various fields of the economy have been driving factors for the Albanian state to draft and adopt laws and bylaws in the field of consumer protection. , constantly enriching them in the context of concrete changes in society. The legal framework for consumer protection includes a number of areas such as:
– Water supply and treatment and disposal of wastewater;
An important objective of the acts in this field is to guarantee and protect the public interests on the one hand and to create a transparent legal and regulatory environment that will encourage private investment in this sector. Drinking water and wastewater disposal are closely linked to protecting the health and quality of life of consumers.
– Viticulture, wine and other products derived from grapes;
The law aims to define and establish the basic rules for the functioning of viticulture, for the production of grapes, wines and other products derived from it, in the Republic of Albania. This act regulates all concepts related to grape by-products and the obligations of farmers, domestic or foreign, operating in this field.
– Production and trade of tobacco and cigarettes;
The most important aspect of this law is the establishment and functioning of special administrative structures, the National Agency for Tobacco – Cigarettes and the Tobacco Fund, which inspect this process. These administrative bodies should be more active, especially in the context of protecting the life and health of smokers and non-smokers. This law is closely related to the law “On the protection of health from tobacco products”, which aims to protect public health from the use of tobacco products and involuntary exposure to their smoke.

– production, trade and naming of olive oil;
The law defines the rules regarding the production, naming and marketing of olive oil in the Republic of Albania, with origin and quality controlled in accordance with the requirements and standards of the international market. This law is in line with the United Nations Convention where Albania adheres in relation to these products and BIO products.
The laws and bylaws in this field aim to provide conditions for the supply of electricity to consumers, according to standard parameters, through the efficient functioning of the electricity market and the development of competition in this sector, taking into account the protection of consumer interests, minimization of electricity service costs and its compatibility with the environment. Legislation in this area refers to the Civil Code for legal relations established, while this area is subject to regulation by the applicable law “On consumer protection”.

-competition;Competition between traders is one of the areas that is directly related to state policies in favor of consumers. A competitive market, which operates with clear and well-defined rules, where products are offered by some traders, where monopolies on products are rare, where the state strikes cartels, enables the protection and realization of economic and social interests of consumers, offering them safe and diverse products.

– medicines and pharmaceutical service;
This law has established the relevant state structures such as: National Center for Drug Control and the Drug Nomenclature Commission, which control drugs and inspect entities operating in the pharmaceutical field. A new, very important structure that aims to protect the consumer from the unwanted and harmful effects of drugs is the Center of Pharmacovigilance marketing and processing of milk and milk-based products; The purpose of this law is to guarantee consumer safety for milk and milk-based products, aiming at the production and marketing of these quality products, according to the requirements and standards of the internal and external market, through licensing and control of production farms, milk collection and processing.

– Banking system;
This law provides an initial consumer protection in relation to banking services. Thus, in the sense of this law, the client is the person who is a user of banking and financial services. Consumer loans are one of the most sensitive consumer contracts, nowadays, where the obligation of financial institutions to inform consumers about their rights and obligations in the pre-contractual and contractual phase is almost not fulfilled at all or the information provided is very poor and does not meet legal requirements.
 safety and conformity of non-food products; This law defines the rights and obligations of producers and distributors, in order to place safe products for consumers in the Albanian market, excluding from the scope of application products that are regulated by special laws. It provides for the duties, responsibilities, organization and cooperation of the structures responsible for market surveillance. The new law, of 2011, together with the amendments of 2013 aim to approximate the Albanian legal framework regarding non-food products with directive no. 2001/95 / EC of the European Parliament and of the Council, 3 December 2001 “On general product safety”; with Regulation no. 765/2008 / EC of the European Parliament and of the Council, dated 9 July 2008 “On the establishment of requirements for accreditation and market surveillance in relation to the marketing of products”, which repeals Regulation no. 339/93 / EEC.
In everyday life, every action we perform as individuals, related to the purchase or use of products or services, to meet personal needs, defines our role as consumers. For this reason, the above list is not exhaustive, on the contrary there are still many acts that regulate the field of consumer protection.
Another very important law, which is in the footsteps of the community legislator and which has transposed several community acts, is the law “On trade and market surveillance non-food products ”. This law stipulates the general principles for placing on the market of non-food products, which are not regulated by a special law, stipulates the obligations of producers and other entities to place on the market safe products, as well as defines the structures responsible for supervising market and their competencies.